The adoption of IT Service Management and best practices is growing. Research indicates that many organizations have been struggling to achieve the goal of delivering value in alignment with the organization's objectives and are using technology as an enabler to grow the business. Adopting a Service Value Management (SVM) approach provides a more achievable journey for organizations to communicate and manage service value, align IT services to changing business needs, reduce costs, and drive innovation and growth.
This White Paper explores the SVM approach and how creating, managing and measuring value in services can give your organization a significant competitive advantage. Sharon Taylor, Chief Architect of ITIL V3, discusses how IT services can create value and achieve business outcomes through:
- Operational effectiveness - availability, reliability and responsiveness with Event, Incident and Problem Management.
- Transformation of services - risk control, compliance and governance to ensure the validation, testing, Configuration and Change Management of services.
- Optimization of services - efficiency, effectiveness and value identification through an iterative, continually evolving approach which involves reviewing, analyzing and acting upon the business intelligence gained from value measurement and reporting.
Related Items: Sharon Taylor Webcast - Changing Gear From Operation To Optimization
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