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ITIL Webinar

Changing Gear From Operation To Optimization

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Is your IT organization seen as a value driver or merely a utility? Business is counting on IT to not only power the business, but also to drive the business forward. Today's imperative is that business and IT must be one, responding to increasing changes with market time agility.

Sharon Taylor, the Chief Architect of ITIL V3, uses this webcast to discuss the imperative Service Value Management, driving today's strategic IT Service Management initiatives:

  • A strategically focused IT Service Management solution will address the delivery of value-driven services through operational efficiency, service optimization and transformation with market time agility.
  • Services are not all created equal within an organization and Sharon discusses the strategy to delivering service value within your organization from her experiences consulting with hundreds of global organizations.

Get the inside scoop on Service Value Management - register below to playback Sharon Taylor's webcast!

Related Items: Sharon Taylor's White Paper - Service Value Management: A Business Imperative.

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