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assystKnowledge is a fully-integrated, cost effective solution delivering leading-edge Knowledge Management to IT Operations and beyond.
Knowledge is the life blood of any organization. In today's complex business environments - managing the combination of legacy IT systems and increasing adoption of new technologies - the duties of the IT Service Desk have never been more challenging. Accurate knowledge of business critical applications and systems is a necessity, with correct and swift knowledge retrieval essential to ensure customer satisfaction, business efficiency and profitability.
Axios Systems provides assystKnowledge - a fully-integrated, end-to-end software solution for IT Service Management and Knowledge Management, ensuring IT Service and Support staff can fully leverage the power of advanced enterprise-wide Knowledge Management directly from within assyst.
assystKnowledge is unique in that it delivers a proactive 'push' of potential Knowledge solutions during the process of call handling, as well as including an easy to use search function that enables users to interrogate knowledge bases including external sources such as web pages.
Using sophisticated natural language, self-learning, neural engine functionality plus integration with comprehensive technical packs from Knowledge content providers such as RightAnswers, assystKnowledge provides accurate resolutions fast.
By implementing assystKnowledge, an organization's structured and unstructured data quickly becomes widely available, turning the enterprise from 'knowledge-hidden' to 'knowledge-centric' from day one. Benefits include:
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Axios Systems supplies
ITIL Service Management software,
ITIL Help Desk Software,
ITIL Change Management software,
ITIL Asset Management software,
solutions and services.
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