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On Demand Webcasts from Axios Systems

Incident And Problem Management - Best Friends Forever?

November 16, 2006 - (65 Minutes)

Discover the power of incident and problem management during a presentation by Axios Systems and President of ITSM Academy, Jayne Groll.

Incident management enables you to accelerate response times and improve service levels, while effective problem management provides a clear path for determining the root cause of incidents. When incident and problem management work together in harmony, the outputs include lower response times and improved customer service and satisfaction.

Playback Webcast

If you have never played back a WebEx webcast recording (.wrf file) before, you will need to prepare your PC:

ITIL Assessment Webinar

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ITIL V3: The Future is Here
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assyst | The world's leading Best Practice based Help Desk & IT Service Management Software Solution

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