On Demand Webcasts from Axios Systems
ITIL® V3: Service Design
February 13, 2008 - (54 minutes)
This webcast discusses how to convert the strategy into a service portfolio to produce guidelines, architectures and procedures on how to support, measure, manage and maintain a service from inception to retirement and to meet current/future business requirements. During the presentation, the following topics are covered:
- The key elements of design
- Service catalog, service level management, capacity management, availability management, IT service continuity management, IT security management and supplier management
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