On Demand Webcasts from Axios Systems
ITIL® V3: Service Strategy
January 17, 2008 - (48 minutes)
In this webcast, a business-level view of the ITIL® framework was provided along with details on how to integrate IT with the business and align strategies throughout the lifecycle of a service. The discussions included:
- How V3 fits into organizations
- The purpose, principles and scope of service strategy
- The service components involved
- An overview of demand management and financial management processes
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