On Demand Webcasts from Axios Systems
The Future Of Best Practice In IT Service Management - ITIL® V3 Explained
May 03, 2007 - 11.30 New York / 16.30 London / 17.30 Berlin / 18.30 Riyadh (60 minutes)
With the launch of ITIL® V3, the most widely accepted approach to IT Service Management in the world, Sharon Taylor, Chief Architect of ITIL® V3 gives an expert's view on how the changes to ITIL® will shift the market focus.
Refreshed to improve the usefulness and applicability of ITIL®, V3 addresses the change in the needs of users as the technology base and business continue to evolve. This webcast guides participants through the next generation of best practice guidelines for ITSM.
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