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ITSM Tooling Uncovered with ITIL Chief ArchitectSharon Taylor, Chief Architect of ITIL V3, tackles the difficult questions to help you navigate the minefield of ITSM tooling: When and where tools fit into an ITSM strategy? Is it time to replace my outdated ITSM toolset? Is upgrading the best long term strategy? How do I determine... |
Service Catalog Reporting: Step Your Metrics Up A GearThe final webcast in this series shifts the focus to reporting and metrics. It identifies:The reporting and metrics that a Service Catalog can provide the businessWhat useful management information can be extracted from a Service Catalog How this information can be used for Demand... |
Rapid & Relevant SLAs: Integrating Service Catalog With Your BusinessBusiness and customer buy-in is essential for a successful Service Catalog so it is therefore important to ensure it is integrated with the business for maximum ROI. This webcast looks at:How to use the User Request Portal to get buy-in and involvement across a number of business areasHow... |
Designing and Defining Your Services Within A Service CatalogThe second webcast in the series concentrates on your services offerings. It covers: How to progress your Service Catalog project focusing on designing and defining your service offerings Advice on getting customers involved in the project Practical help on structuring the services... |
3 Steps To Building A Business Case For Service CatalogThis webcast will provide a solid introduction to the Service Catalog and guide you in how to put together a business case for your organization. The webcast will provide:Clarity on the business benefits of a Service CatalogPractical advice on scoping a budget for the projectRecommendations... |
Upgrading Your ITSM Tool? Think About The TCO.Are you facing a difficult ITSM tool upgrade or migration? Rather than dread the challenge, embrace this as an opportunity to understand your options.
Axios Systems’ Global Head of Consulting and former HDI/SDI Head of Consulting, Barclay Rae, outlines key factors organizations should consider when... |
Implementing A Service Catalog : 5 Top Tips By Sharon TaylorIs your organization looking at implementing a service catalog, but you don't know where to start and how to go about it?
Our webcast with Sharon Taylor, the Chief Architect of ITIL V3, discusses the definition and importance that a service catalog has within an organization and provides 5 top tips... |
Changing Gear From Operation To OptimizationIs your IT organization seen as a value driver or merely a utility? Business is counting on IT to not only power the business, but also to drive the business forward. Today's imperative is that business and IT must be one, responding to increasing changes with market time agility.
In this webcast,... |
The Aging Help Desk: Migrating To A Modern Service DeskListen to EMA Research Director Lisa Erickson-Harris for this 45 minute webcast to learn:
What are the driving forces behind service desk investments in a down-turned economy? How can IT organizations afford these replacements? How are your peers planning for a service desk replacement?... |
How Automation Reduces Costs And Improves ServicesAre you tasked with the impossible feat of improving IT services with a slashed IT budget?
Discover how to reduce your costs and improve IT service delivery through process automation.
Axios Systems and Manta Group will guide you through IT cost cutting 101. By eliminating the mundane, manual labor... |
Discover How To Unlock Value And Attain Success From Your CMDB!Are you struggling to balance quality services, maintain agility to change and control costs against value delivered?
Hear from Forrester Research's Glenn O'Donnell regarding trends and practices blue chip companies employ to reap the strategic value from the CMDB as the power to drive their businesses.... |
ITIL – Delivering Real Value In A DownturnWith the current economic slowdown, are you struggling to maintain service quality and deliver improved value to customers?
Hear Barclay Rae from Axios Systems and Paul Burns from EMA explain how your organization can adapt without overreacting during this difficult financial time. In this 30 minute... |
ITIL V3: Continual Service Improvement (CSI)This webcast focuses on the importance of CSI throughout the lifecycle of a service for ongoing optimization of quality and cost-efficiency. It is concerned with the continual alignment of IT services to changing business needs. The following topics are discussed:
Key purpose, objectives and... |
Is Your Complex ITSM Tool Customization Keeping You From Improving Your IT Services?Discover how a more configurable solution could benefit your organization.
Find out how an Axios customer deployed assyst, an out-of-the-box ITSM solution across its global enterprise in a matter of weeks, with no functionality loss and no business interruption.
Also hear from Forrester’s Jean-Pierre... |
Practical Tips For World Class Incident Management Beyond The Service DeskPresented by Aaron Groh, Manager N.A. Solutions Consultant and Reg Lo, Vice President, Third Sky, this webcast covers the following questions and topics:What makes an incident management process world class? How does an incident management process expand beyond being a service desk responsibility?... |
ITIL V3: Service OperationThis webcast provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels. The presentation includes:
Key principles of... |
ITIL V3: Service TransitionThis instalment provides guidance on the activities required in order to integrate services into the business environment, ensuring they satisfy set success criteria and provide business value. The presentation includes:Fundamentals of transition and release policyKey principles of knowledge... |
ITIL V3: Service DesignThis webcast discusses how to convert the strategy into a service portfolio to produce guidelines, architectures and procedures on how to support, measure, manage and maintain a service from inception to retirement and to meet current/future business requirements. During the presentation, the following... |
ITIL V3: Service StrategyIn this webcast, a business-level view of the ITIL framework was provided along with details on how to integrate IT with the business and align strategies throughout the lifecycle of a service. The discussions included:How V3 fits into organizationsThe purpose, principles and scope of service... |
V2 Process To V3 Service – Is It Worth It?This release in the Axios Systems ITIL series is a thought-provoking webcast on V2 process versus V3 service approaches to ITIL. In this webcast, a number of hot topics were covered, including:A brief synopsis of the ITIL evolutionComparison of the different ITIL versions and approaches Examination... |
ITSM: IT Transforms Itself Into A ServiceToday's IT organization is shifting from a focus on technology and internal needs, to how it can better serve end users in support of the overall business mission. IT organizations must now adequately service the provisioning of critical technological functionality as if it were a self-supporting business.... |
The Future Of Best Practice In IT Service Management - ITIL V3 ExplainedWith the launch of ITIL V3, the most widely accepted approach to IT Service Management in the world, Sharon Taylor, Chief Architect of ITIL V3 gives an expert's view on how the changes to ITIL will shift the market focus.
Refreshed to improve the usefulness and applicability of ITIL, V3 addresses... |
Steps To Building A Meaningful CMDBWhen organizations implement ITIL, building a configuration management database (CMDB) seems to be one of the most daunting tasks. In reality, configuration management design and implementation can be an extremely rewarding experience. When coupled with change management, the CMDB will equip IT staff... |
ITIL Asks ISO/IEC 20000 To Be Its ValentineIn December of 2005, ISO/IEC 20000 became the international standard for ITSM. This webcast introduces the basic concepts of ISO/IEC 20000 and describes the relationship between the ITIL framework and the ISO/IEC 20000 standard.
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New Year Resolution: Change Management That WorksIn today's successful organizations, the dynamic of change is inevitable. However, implementing change is not always easy. Change will only be beneficial to the enterprise if its impact can be properly evaluated and its implementation controlled. |
How To Define Your IT ServicesAre you considering an ITIL implementation but just don't know how to begin? The first step in any implementation should be to understand both what IT services you deliver and what your customers receive.
Learn successful tips and secrets on starting to develop a meaningful IT service catalog during... |
ISO/IEC 20000 - Is Certification Worth It?ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management (ITSM). Discover the many benefits of Certification. |
Incident And Problem Management - Best Friends Forever?Discover the power of incident and problem management during a presentation by Axios Systems and President of ITSM Academy, Jayne Groll.
Incident management enables you to accelerate response times and improve service levels, while effective problem management provides a clear path for determining... |
The Road To IT Service ImprovementAxios Systems provides guidance on how you can activate your service improvement program (SIP). |
Next Generation CMDB - Federate For The FutureChip Gliedman, VP of research at Forrester Inc., presents CMDB and its importance to the enterprise.
The CMDB is the most central and integral part of any IT organization and crucial to service management success. As more organizations begin to embrace the CMDB concept, Chip Gliedman also discusses... |
Facing The Challenges Of ChangeLearn how Avail Medical - the world’s largest and most trusted outsource developer and manufacturer of sterile, single-use medical devices, has achieved significant benefits from change management. Dale Dean, IT Director at Avail Medical discusses his real-life experiences of implementing the change... |
Experience A Business-Driven ITSM FutureWitness a unique and truly consolidated business driven approach to knowledge based IT Service Management. As a result of its increasingly critical role within the enterprise, IT is now widely recognized as a strategic business partner - in reality, without IT, many organizations simply could not operate!... |
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Axios Systems supplies
ITIL Service Management software,
ITIL Service Desk Software,
ITIL Change Management software,
ITIL Asset Management software,
solutions and services.
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