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ITIL Series

ITIL Series

Please select the ITIL® documentation you would like by completing the simple form below.

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V2 to V3 – Is it Worth it? White Paper
This thought-provoking White Paper compares the differences between the V2 Process and V3 Service approaches to ITIL and discusses the relative IT maturity levels of organizations in relation to this.

V3 Quick Reference Pocket Guide

V3 Quick Reference Poster
The V3 Quick Reference Guide is an easy-to-read reference tool for ITSM practitioners, highlighting the key aspects of each stage within the V3 Service Lifecycle.

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ITIL Assessment Webinar

Top Downloads

ITIL V3: The Future is Here
Overview of ITIL V3, authored by Sharon Taylor
Consolidated Service Desk - The Reality
How can a consolidated Service Desk help your organization

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