ITIL V2 Process versus V3 Service - an essential insight for IT Organisations

Axios Systems is continuing to showcase its alignment with ITIL® by releasing a number of thought-provoking White Papers and Webinars on the ITSM industry framework. The series considers various aspects of ITIL, the associated benefits of the different releases and how these impact your organization. Through the releases, our industry experts are systematically discussing the ITIL processes, varying maturity levels of IT organizations and going in-depth into each stage of the ITIL V3 Lifecycle Approach.

Axios Systems has hosted a series of Webinars that systematically examined and discussed each stage of the V3 Service Lifecycle:

ITIL V3: Service Strategy	In this webcast, a business-level view of the ITIL framework was provided along with details on how to integrate IT with the business and align strategies throughout the lifecycle of a service. The discussions included: How V3 fits into organizations The purpose, principles and scope of service strategy The service components involved An overview of demand management and financial management processes
ITIL V3: Service Design	This webcast discusses how to convert the strategy into a service portfolio to produce guidelines, architectures and procedures on how to support, measure, manage and maintain a service from inception to retirement and to meet current/future business requirements. During the presentation, the following topics are covered: The key elements of design Service catalog, service level management, capacity management, availability management, IT service continuity management, IT security management and supplier management
ITIL V3: Service Transition	This instalment provides guidance on the activities required in order to integrate services into the business environment, ensuring they satisfy set success criteria and provide business value. The presentation includes: Fundamentals of transition and release policy Key principles of knowledge management An overview of service, asset and configuration management Concepts within change management Components of release and deployment management Roles and responsibilities with validation, testing and evaluation
ITIL V3: Service Operation	This webcast provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels. The presentation includes: Key principles of service operation An overview of event, incident and problem management Concepts within request fulfilment Components of access management and the various functions (service desk, technical, application and IT operations management)
ITIL V3: Continual Service Improvement (CSI)	This webcast focuses on the importance of CSI throughout the lifecycle of a service for ongoing optimization of quality and cost-efficiency. It is concerned with the continual alignment of IT services to changing business needs. The following topics are discussed: Key purpose, objectives and scope of CSI Business value from continual service improvement project CSIP Governance, control and measurements A summary of the ITIL V3 lifecycle components and a synopsis of the qualifications are also given.
Discover How To Unlock Value And Attain Success From Your CMDB!	Are you struggling to balance quality services, maintain agility to change and control costs against value delivered? Hear from Forrester Research's Glenn O'Donnell regarding trends and practices blue chip companies employ to reap the strategic value from the CMDB as the power to drive their businesses. A strategically deployed CMDB is at the heart of managing services efficiently and effectively, enabling agility and value-add business transformation. Also hear from our international customer, Standard Bank on how they have realized value from their CMDB.

This guide provides an easy-to-read reference tool for ITSM practitioners, highlighting the key aspects of each stage within the V3 Service Lifecycle Approach. Available in a pocket guide and A1 poster format.

Request a Quick Reference Guide

In the innovative release of our ITIL series, a number of hot topics are covered, including:

A brief synopsis of the ITIL evolution
Comparison of the different ITIL versions
Examination of the relative maturity adoption levels of ITIL
Analysis and advice on what approach is best suited to your IT organization

Download the White Paper.

This Webinar, broadcast live on 1.11.07 at 15:00 GMT, complemented the above White Paper, focussing on what approach best suits your IT organization. The Webinar gave participants an opportunity to submit their opinions and questions and provided a forum for dynamic discussion.

View Webinar.

Do you Speak ITIL® V3?

With the refresh and launch of ITIL V3 earlier this year, the ITSM market place is experiencing an ever increasing interest in Best Practices. Axios Systems is offering you the chance to download our exclusive free White Paper, authored by Sharon Taylor, the Chief Architect of the ITIL Refresh Project, which provides:

The benefits of following the ITIL guidelines
An introduction to the lifecycle approach of V3
The differences between ITIL V2 and V3
New concepts introduced in V3

ITIL V3 White Paper.

Exclusive V3 Webinar

We are also privileged to have hosted, alongside EMC, an exclusive Webinar with Sharon Taylor on ITIL V3. Download here to listen to Sharon explain:

The merits and reasons behind the V3 Refresh
The key elements within each stage of the lifecycle
An overview of associated qualifications

Help Desk Software and IT Service Management Software Solutions from Axios Systems

Do you Speak ITIL® V3?

Exclusive V3 Webinar

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