When implementing assyst, an organization should review its existing IT support and delivery functions. This review will examine the way they use the current product and the management information they receive from it. This exercise results in a clear understanding of what is to be achieved and how assyst should be implemented to meet the specific requirements.
In this process, Axios Consultants utilize their considerable theoretical and practical knowledge of ITIL and their unrivalled experience of assyst to ensure the organization's implementation is focused, exact and successful. The Implementation Methodology defines the organization's specific functional and data requirements through a series of process-based workshops. These workshops use core Service Management processes, i.e. Incident, Problem, Change and Configuration Management, to identify the existing requirements and highlight operational enhancements that are achievable utilizing assyst functionality.
This approach ensures that the system implemented utilizes assyst's feature-rich functionality in conjunction with the organization's own specific values, attributes and functionality requirements. This combination ensures that the organization will be able to efficiently manage its IT infrastructure, presented in a format it understands, and result in management information tailored to its exact requirements.
This process-based methodology is shown in the assyst Structure Process Model.
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