What makes us the Service Management experts?

 

We’ve been in the Service Management industry for 25 years now, delivering over 1,000 successful customer implementations.

 

Our consultants are ready to roll up their sleeves and get into the trenches with you to get the job done. Each one is ITIL® Masters qualified and holds a wealth of real-world experience.

 

Implementation Services Rapid implementation, rapid value

We combine a modern, configurable ITSM solution with the world’s most experienced ITSM consultants to give you rapid and risk-free ITSM toolset implementation.

 

Following a tried-and-tested implementation process, we’ve completed over 1,000 successful assyst ITSM implementations in some of the world’s largest organizations. Today, over seven million business users use assyst globally.

 

Modern, configurable and easy to implement, the assyst ITSM solution can be implemented in weeks, not months. We can support your implementation as much or as little as you need us to.

 

Support We’re here for you

We’re here to help you get the most out of your assyst implementation. We provide a range of support options for you to pull support from Axios and other assyst users whenever and wherever you need it.

 

Phone Email Self service Community Wiki Account
management

 

Our Customers

What they say about us

Axios, like me, are customer centric. They are an organization staffed with people looking to enable me, wanting to help and enhance my working life and effectiveness. They are brimming with ideas and always make sure they understand my challenges!
Having a fully integrated solution, encompassing all ITIL® processes, backed with the experience of Axios Systems will enable us to offer a 'complete' service to our customers and prospects in the region.
Axios cares about its customers, and they prove it time and time again by listening and acting on what they’ve heard.
Some consultants just delegate, but our Axios Systems consultants got into the trenches with us.
Before assyst, we were a typical firefighting department. assyst allows us to measure KPIs and focus on providing excellent customer service.
Axios are one of the strategic IT vendors we partner with to drive innovation in our IT operations.

Account ManagementDedicated account managers

Every Axios customer is assigned a dedicated account manager from our award winning team. Whatever you need from us, your account manager is always here to help.

 

Our aim is to build long-lasting relationships to ensure you get the most value out of your assyst implementation.

 

If you have a problem, your account manager will quickly pull resources together to find a solution that works for you.

 

Whether you need help with training, improving your IT processes, upgrading your assyst solution, or migrating from on-premise to SaaS, you can reach out to your dedicated account manager for assistance.

TrainingGetting the most from your people

Success in ITSM is all about the right balance of people, process and technology. We offer flexible training plans to ensure your people get the most from our solution.

 

For every customer we provide complete program of role-based assyst solutions training and best practice training, tailored to support your unique situation.

Services - Training tabs

Helping you get the most out of assyst

 

Every customer has different training needs.

 

We work in partnership with our customers to plan out a tailored product training program to make sure your ITSM implementation is a success.

 

For our global clients, we have a successful "train the trainer" program that will enable you to roll out training on a large scale within your organization.

  • Service and support for IT and the service desk

  • assyst administration

  • Service Catalog

  • Workflow design and scheduling

  • assyst reporting

  • Accredited assyst administrator

 

Helping you get the most out of your ITSM program

 

If you want to support your new assyst implementation with best practice training, we have a range of options available.

 

A little knowledge goes a long way in getting alignment amongst your IT people.

 

By getting your IT people on the same page and speaking the same language, you’re more likely to gain success from your ITSM journey.

  • ITSM overview – getting all of your IT staff on the same page

  • ITIL process best practices

  • ISO/IEC 20000 – Education is a vital brick in the wall when you’re going for accreditation

Training Dates 2014

Become an IT Champion using assyst

 
  lego.com
  Denmark
  Manufacturing

Lego implemented assyst to align their IT estate and IT activity with business objectives.

 

“It’s extremely beneficial to have Incident, Asset, Configuration and Change Management consolidated into one tool – it saves a lot of time and money.”

 

 

Read case study      View more

 

 

 

lego