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Service Portfolio & Design

Creating business value

Get a portfolio perspective

Managing from the portfolio perspective makes it easy for IT to keep service offerings aligned with business needs. assyst gives our customers the tools they need to manage a more agile service portfolio–designing, deploying, and retiring services more quickly to fit with rapid changes in business demand. 

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assyst gives you visibility across your entire service portfolio–with interactive drill-down into service architectures

Manage IT as a business-focused portfolio with assyst

Managing the service portfolio

You can’t manage what you can’t see. assyst gives you a portfolio perspective over your IT and business services. With it, you can manage a pipeline of services through the full lifecycle—from strategic inception, through design, transition, operations, and improvement to retirement. This accelerated pipeline means more innovation for the business, and more happy IT customers.

“assyst is the foundation on which we've been able to quickly define, design and deliver new support models and services.” 
SCOTTISH GOVERNMENT
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Service catalog

On the user side, assyst’s award-winning service catalog exposes the service portfolio through a digital web and mobile interface. Native integration between service portfolio management and service catalog management make it uniquely simple to publish and optimize services.

“assyst has enabled us to manage a portfolio of over 200 services from 14 internal service providers as diverse as legal, Geospatial Information Services, procurement and scientific advice.” 
DEPARTMENT OF CONSERVATION

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Designing services

Drag-and-drop service design makes IT more responsive to new service requirements. Make use of a rich library of service templates and reusable components—so you can create and publish new services in minutes, not hours or days.

“The assyst service catalog allowed us to provide an interactive one stop shop for all things IT with full visibility of our IT service provision."
FIFE COUNCIL

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See the benefits of service portfolio management with assyst

Key service portfolio and design features

Service portfolio management and service design are core parts of the assyst IT management solution. No integration required.

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Service designer 

Unique drag-and-drop service and process design makes it quick and easy to create innovative new service offerings. 

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Service library 

Use and expand the out-of-the-box library of service templates and components.

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Service publisher 

Add new services to your service catalog in 5 minutes with our intuitive non-technical publisher. 

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Portfolio views 

Manage IT at the portfolio level with service portfolio views, dashboards, and reports. 

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ESM templates 

assyst comes with ready-to-use HR, facilities, admin, marketing, and other non-IT service offerings. 

Can 6 minutes improve your ITSM strategy?

We think so, and we've recorded 4 podcasts to inspire you!

Listen to the podcast series

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The assyst solution for IT Business Management (ITBM)

assyst is a single IT management app, integrated by design. Find out about other ready-to-use IT management features you get with assyst.

Financial Management

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Get a complete view of IT demands and costs with all IT financial management (ITFM) data in one place.

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#Supply_Chain

Contract & Supplier Management 

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Track and manager suppliers to get more from your outsourced functions. 

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#Supply_Chain

Policy Governance

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Apply practical rules for Governance, Risk and Compliance Management (GRCM).

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#Governance

Audit & Compliance

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Automation makes it easy to check and prove compliance in minutes, not weeks.

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#Governance

Resource Planning

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Manage your team’s capacity and workload to ensued deadlines are met.

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#Planning_and_Design

License Metering & Control

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Right-size your license positions to better track business demand.

Read More

#Governance

IT management in one appfrom budgets and planning, to devices and software

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Get your service portfolio under control with assyst.

Helping you on your journey to digital transformation

Video

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What is Enterprise Service Management (ESM)?

IT can create business value by enabling service management in other areas of the business. 

  1.  HR 
  2. Facilities 
  3. Accounts 
  4. And more 

2 minutes

Whitepaper

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What are you going to enhance the IT service experience?

What great IT service looks like…and how to achieve it. 

  1. IT service experience strategy 
  2. Servicing value demand 
  3. Servicing failure demand 

35 minute read

Guide

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Service catalog: are you the master or slave?

How to design a more intuitive, user-friendly service catalog. 

  1. Connect 
  2. Analyse 
  3. Simplify 
  4. Design 
  5. Reveal 

30 minute read