CMDB - Practical steps to implementation

This five-step guide to successful implementation of a Configuration Management Database (CMDB) guides you through how to get started, how to plan for success and the common pitfalls to avoid.

ITSM Tooling uncovered

Sharon Taylor, Chief Architect of ITIL v3, explains all the factors that you should consider in deciding where and how ITSM tools should support your strategy.

SaaS ITSM for CIOs

CIOs are under pressure to do more with less, reduce costs and drive growth through innovation. This whitepaper discusses SaaS and how it is driving a change in the CIO role.

Service management tool selection

This paper explores how to ensure your organization chooses the right service management technology at the right price and avoid the pitfalls that many other organizations have experienced.