Wildberries Case Study

Wildberries improve support processes across many departments of the business including IT, Maintenance, Logistics, Accounting and HR, achieving increased efficiency and improved quality of service with assyst.

Xentrall Shared Services Case Study

Xentrall Shared Services increase customer satisfaction and shift practically all electronic requests from email to self-service within a year with the assyst self-service portal

SRUC Case Study

IT and non-IT departments at SRUC use assyst to manage their processes more efficiently and produce meaningful management reports

Hull City Council Case Study

Council frees up a third of its storage capacity, shifts 78% of call logging online, lowers costs and boosts internal and external service levels

Large UK Online Retailer Case Study

assyst helps a global retailer gain a £3.1million benefit to the business through the tracking and facilitation of over 500 customer-focused service improvements from cost saving and customer retention, to increased orders.

Fife Council Case Study

Local Authority Helps Business Users Help Themselves: Fife Council achieve an 83% reduction in missed calls, and save over 763 staff hours per month with the help of the assyst self-service portal. 

Dudley Metropolitan Borough Council Case Study

Dudley MBC purchased Axios Systems' IT Service Management (ITSM) solution, assyst, in 2003. assyst was selected for both its value for money and the functionality which would provide Dudley MBC with the ability to develop processes themselves.