University of Otago select assyst by Axios Systems for enhanced Service Delivery

University of Otago select assyst by Axios Systems for enhanced Service Delivery

Dunedin, New Zealand, October 2013 – University of Otago has selected award winning IT Service Management (ITSM) software assyst by Axios Systems for enhanced Service Delivery to students and staff, as part of their commitment to a long term IT Improvement Strategy.


The University, founded in 1869, is New Zealand's oldest university. The University has approximately 21,000 students and offers a variety of education courses.


The Information Technology Services (ITS) team is responsible for the provision, maintenance, and support of information and communication technologies within the University of Otago community. The team has selected assyst with a view to initially implement Incident and Service Requests, replacing BMC's Remedy solution, and plan to then implement the highly regarded assyst Service Catalogue in 2014.


Focus On Business, the assyst partner located in New Zealand, established the business deal with Otago, and will provide implementation services to the University from October 2013.


Ms Nicola Walmsley, Customer Services Manager at the University of Otago, says "assyst was selected because it clearly demonstrated the functionality we were looking for to improve our IT service delivery. It provides a fully web-based interface and will require minimal configuration of the "out of the box" product for our environment. We were confident that Focus on Business would also provide the level of on-going professional partnership we were looking for."


Focus on Business will implement assyst with a plan for the University to 'go live' in January 2014.


About Axios Systems


For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.


Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.


An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.


For more information, please visit our website at

Press Contact: