Tills ring for Axios at Germany's biggest shopping chain
EDEKA (www.edeka.de), Germany's largest supermarket and convenience store chain, has completed shopping for new IT Service Management software by selecting Axios Systems' award-winning solution, assyst.
The group, which has more than 8,500 outlets and some 220,000 staff, is installing assyst in nine Service Desks throughout the country, including its headquarters in Hamburg. The product is being used initially for Incident Management, followed by Problem, Change, and Configuration and Asset Management.
The deal is the biggest success in Germany to date for Axios Systems (www.axiossystems.com) since it opened an office in Munich in 2000. The company's other clients in Germany include the European Space Agency, Munich City Council, broadcaster Suedwestrundfunk, and Cologne-Bonn Savings Bank.
The supermarket group, which reported total revenues of more than 31 billion Euros (£21.6 billion) in 2004, is switching to assyst as its standard ITSM solution after using a variety of other tools and products developed in-house.
"We chose assyst because of its performance capabilities and conformity with the IT Infrastructure Library (ITIL® - internationally accepted guidelines for Best Practice in IT Service Management)," said Dirk Hoffmann, Leader of the EDEKA group's IT services department.
He added: "The overall aim of introducing a common, ITIL®-based tool throughout the EDEKA group is to improve support services and IT Service Management.
Upgrading our Incident Management system has already produced important benefits such as faster processing time and smoother working practices. We will also be taking advantage of further synergies by introducing inter-related ITIL® processes."
Each of the nine Service Desks has its own Configuration Management Database, with information capable of being shared using assyst's Customer Service Groups facility.
EDEKA recently carried out trials of assyst in Hamburg and its wholesale centre at Offenburg in South West Germany, and tested its use for convenience stores at its regional operation in North Bavaria, Saxony and Thueringen.
The group has a 20% market share in Germany, and also trades in Austria, Denmark, the Czech Republic and Russia. It is one of Germany's biggest training organisations, with more than 10,000 apprentices, and owns one of the country's largest wine businesses. In April 2005 its turnover increased by another 5.3 billion Euros (3.69 billion Sterling) with further acquisitions including Spar Handel AG, Michael Schels & Sohn GmbH & Co.KG (NETTO South) and a 25% share of NETTO Stavenhagen (NETTO North).
Ailsa Symeonides, Sales and Marketing Director of Axios Systems, described the latest business win as "further clear evidence of the tremendous progress we are making in Europe in general and Germany in particular.
"Germany continues to be a very important part of our expansion plans. We are delighted that the country's top grocery chain has decided that assyst offers the most cost-effective solution for managing its IT infrastructure."
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.