Service Management in the Cloud - The $120bn Question

Service Management in the Cloud - The $120bn Question

Service Management in the Cloud - The $120bn Question


London, UK - 22nd December 2014: The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate from 2010’s $37 billion [1]. Such growth is set to continue, with research showing that 81% of organizations forecast a move to the cloud for 50% of their future transactions.


So what are the drivers for the growth in the cloud market? With 60% of CIOs stating that their number one priority is cloud computing [2], a major driver has been the adoption of Software as a Service (SaaS) technology. By 2017, SaaS is set to generate almost 60% of cloud revenues [3]. The move to SaaS is primarily driven by its ability to offer greater scalability, higher efficiencies with no loss of functionality, and reduced application costs, with a move to the cloud offering annual savings of over 20%.


How are these trends reflected in the Service Management market? IDC Research sponsored by Axios highlighted that every second company that now uses on-premise IT Service Management software plans to launch a cloud-based version within the next two years [4]. For many organizations, cloud has already become mainstream and their ITSM solution may be the 3rd or 4th major application that they have moved to the cloud. The uptake of Exchange365 in particular has increased businesses faith in cloud provision and allowed them to concentrate on their core business while cloud providers look after the infrastructure.


Scott Leckie, CTO at Axios Systems, said “We’re seeing a shift in the market, with SaaS gaining substantial traction over the past year. Why is Service Management so suitable for cloud? For us, the move has been driven by a significant increase in user mobility and range of devices from which users require access to technology, anywhere and at any time. SaaS technologies fully support this, and provide compliance without sacrificing on functionality or standards for data security or speed.”


Tasos Symeonides, CEO at Axios Systems, said “Here at Axios, we’re seeing a 25% compound annual growth rate in the uptake of SaaS, which reflects the current trends in the cloud industry as a whole. IT leaders are seeing the benefits of moving to the cloud, allowing them to be more agile and responsive to business needs. Ultimately this drives greater efficiencies. Our IT Service Management solution, assyst, provides the technology you need over the web, without any of the application management overheads. All you require is a browser-enabled desktop, laptop, tablet or smartphone. That means no new infrastructure, no server application, no desktop installs, no upgrade projects. No hassle.”


About Axios Systems


For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) solutions that help customers improve not only their infrastructure operations but also to enhance service delivery across business functions including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.


Axios’s enterprise ITSM software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL®  framework to help solve their business challenges across the organization.


In 2014, assyst was accredited for all fifteen PinkVERIFY™ ITIL® processes, and was the first technology vendor to do so within a single solution.


For more information, please visit our website at

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[1] Cloud Computing Market: Global Forecast (2010 – 2015):


[3] Worldwide and Regional Public IT Cloud Services 2013–2017 Forecast

[4] IT Service Management in Deutschland 2014, ITSM im Spannungsfeld von Cloud Computing und Enterprise Mobility, Mark Alexander Schulte for IDC