With savings in excess of 80%, why are two thirds of organizations not aligning their IT Asset and IT Service Management solutions?

With savings in excess of 80%, why are two thirds of organizations not aligning their IT Asset and IT Service Management solutions?
23/04/2015
Research highlights the cost savings which can be leveraged by optimizing IT operations. An excellent example of how to improve the level of IT optimization is by combining/aligning the organization’s IT Asset Management (ITAM) and IT Service Management (ITSM) solutions, with average savings estimated at 83% cost reduction per device per year.

Fueled by the focus on cost reduction through service efficiency, the ITAM market is currently forecasted to have more than 9% annual growth1. Over the total lifecycle of assets, the cost reduction continues with savings up to 30% achievable2.  
 
The paradox is that, whilst there is almost universal acknowledgement that aligning the solutions can leverage significant financial ROI, only 33% of organizations have integrated their service desk tools with their ITAM application3.

There is a long list of significant financial and productivity benefits that can be realized when aligning ITSM and ITAM4. These include the ability to link best practices, such as ITIL® to the organization’s ITAM strategy, having an automated Discovery and Inventory, achieving superior data accuracy, tracking usage for desktop applications and reassigning or cancelling unused licenses, and supporting Green IT initiatives.

Scott Leckie, CTO at Axios Systems, said, “Research by analyst firm InfoTech5 further shows that the alignment of ITSM and ITAM toolsets will accelerate. This will allow IT to increase its focus on business needs to effectively manage business risk whilst increasing services available.”

Tasos Symeonides, CEO at Axios Systems, said, “We are continually tracking the trends in the ITAM market and are encouraged by the move towards an integrated solution. Breaking traditional silos and unifying ITSM and ITAM functionality is key to enabling service innovation. Our investment in the right technologies to ensure that our global customers are at the forefront of service delivery is why we are recognized as market visionaries.”

For further reading, Axios Systems have released a practical guide to integrating ITSM and ITAM, available for download at http://bit.ly/ITSM-ITAM:
 
 
 

[1] Global IT Asset Management Software Market 2012-2016, TechNavio: http://www.technavio.com/report/global-it-asset-management-software-market-2012-2016

[2] Toolkit Decision Framework: The Value of Integrating IT Asset Management and the IT Service Desk, Gartner: https://www.gartner.com/doc/588709/toolkit-decision-framework-value-integrating

[3] Hype Cycle for IT Operations Management, Gartner: https://www.gartner.com/doc/2804821/hype-cycle-it-operations-management

[4] Why IT Asset Management and IT Service Management Belong Together, The ITAM Review: http://www.itassetmanagement.net/2014/07/09/asset-management-service-management-belong

[4] Vendor Landscape: IT Asset Management – Enterprise, InfoTech Research Group, 2013: http://www.infotech.com/research/ss/vendor-landscape-it-asset-management-enterprise