ROI measurement falling short, survey shows

ROI measurement falling short, survey shows

Just under 50 percent of delegates at the UK IT Service Management Forum’s annual conference in Brighton said their organizations did not employ such methodologies or admitted they were not even familiar with the term. More than one-third of them, surveyed by IT Service Management software specialist Axios Systems (, asked for more information on the subject. 


“The demand for more information on Total Cost of Ownership underlines a growing requirement to measure the Return On Investment (ROI) from IT systems and cost savings, which can be huge,” commented Ailsa Symeonides, Sales and Marketing Director of Axios Systems. 


Research carried out by industry specialists Gartner, Aberdeen, IDC and others suggested that the five-year Total Cost of Ownership for a PC was just under GBP 30,000 (almost USD 50,000) - similar to the cost of a company car, she added. 


The Axios survey also quoted 84 percent of more than 200 delegates questioned as saying IT software integration was important in their organizations with two-thirds saying it should conform to the IT Infrastructure Library (ITIL®). 


“Gartner has reported that application integration will be the most important IS deliverable during the next five years,” Symeonides said. “Our survey findings have backed this up.” 



Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.