Record win for Axios as gramophone founder chooses assyst
The company is behind a host of award-winning recordings by many of the world’s top musicians and was established by Emil Berliner (1851-1929), who invented the gramophone and gramophone record in 1887 and co-founded Deutsche Grammophon, the world’s first record manufacturing factory, in 1898.
Emil Berliner Studios (www.emil-berliner-studios.com) selected assyst because it has been developed from inception around the IT Infrastructure Library (ITIL®) processes - internationally accepted guidelines for Best Practice in ITSM.
assyst is an out of the box ITSM solution which was another reason for selecting the solution as the company also did not want to spend an excessive amount of time and money in customizing a solution for its DUNEproject (Media Asset Preservation) Service Desk in Hanover. Initially, it will implement Asset and Configuration Management as the first building block of processes in ITIL® and will follow this with Incident and Change Management.
"One of the great benefits of assyst is that all ITIL® processes are included in one single application and it allows us to easily map our system environment," commented Ms Imke Wilm, Senior Database Administrator at Emil Berliner Studios.
Axios also said it had won more business in Germany from Fraunhofer-Gesellschaft (www.fraunhofer.de), which operates some 80 research units at more than 40 locations throughout the country. Fraunhofer’s staff of 12,500, predominantly scientists and engineers, have an annual research budget of more than one billion Euros (£675 million).
Fraunhofer previously used an incident tracking tool developed in-house. It is installing assyst at its NOC (Network Operation Centre) Service Desk in Karlsruhe, initially for Incident and Problem Management in order to implement ITIL® Best Practice.
“From the ITIL® perspective, the service desk is the single point of contact. assyst turns it into a single point of management, too” explained Roger Fischlin in charge of Fraunhofer’s NOC Service Desk. “Besides supporting service delivery, we use assyst to control our IT assets, do reporting and to manage the knowledge database. There is no need for additional software packages.”
Ailsa Symeonides, Sales and Marketing Director of Axios Systems, commented: “We are achieving growing success in Germany and many other parts of the world. It is particularly gratifying to have won the approval of such new clients who have been global pioneers in technology and science.”
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.