Rathbones invests in new IT Help Desk solution
Rathbones, founded in 1742, will be one of the first customers to access Axios Systems' assyst product through Citrix. Last year Axios and Citrix agreed to embed MetaFrame XPTM software into the product, providing users with server-based access to the application.
Alastair Cox, Business Solutions Analyst at Rathbones, said the company's previous Help Desk software had limited functionality and management reporting capabilities.
"We liked the look of assyst and the fact that it was easy to use," he added. "It also has a high level of customization and configuration to suit our needs. We're growing and the product has the capability to grow with us. The ability to configure and track our IT assets will be another major benefit."
Rathbones, first established in Liverpool by William Rathbone II as a timber and shipbuilding business, developed into investment management and banking during the 19th century. It now manages £6 billion of discretionary funds for individuals, trustees, charities and pension funds, and for professional advisers of these clients. In addition to offices in London and Liverpool, it has eight other offices in the UK and overseas offices in Jersey, Switzerland and the British Virgin Islands. It employs around 700 staff and is fully quoted.
The new Help Desk and ITSM software will be used primarily by its in-house IT Department. Rathbones will be implementing assyst's Incident, Change and Problem Management modules as well as assystNET which allows users to log problems and track their resolution over the Internet.
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.