Notre Dame awards top marks to Axios
“We chose assyst because it met every single requirement of our Request for Proposal,” said Denise Moser, Manager of Consolidated Operations. “It is an extremely flexible solution and does not have large administrative overheads.”
The University, whose worldwide reputation is based on its academic achievements as well as fielding one of the top college football teams in the United States, previously used a call tracking tool from Clarify but wanted to introduce other aspects of ITSM covered by the IT Infrastructure Library (ITIL®), internationally accepted guidelines for Best Practice in ITSM.
Developed from inception around the ITIL® processes, assyst will support the University’s adoption of ITIL®.
Before opting for assyst, the University researched the ITSM market and considered various solutions including HP’s Service Desk and BMC Remedy.
“This sale is further evidence of our rapidly expanding US operations. We are delighted to welcome Notre Dame as our customer and are looking forward to helping such a respected organization achieve its goals,” commented Ross McIntosh, Vice-President of Axios Systems for North America.
The 5,000 staff and 10,000 students at Notre Dame are also using assystNET, the web-based companion product of assyst which allows end-users to log and track incidents over the internet.
“Axios’ staff are extremely professional and technically very competent,” Mrs Moser commented. “We have been very happy with assyst and Axios Systems. assyst has given us a much more defined structure.”
“Notre Dame’s management is also very pleased with the information that assyst is able provide them. assyst is an extremely advanced ITSM solution and we intend to do a lot more with it in the future,” she added.
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.