Massey University selects SaaS-based assyst to power service management beyond IT

Massey University selects SaaS-based assyst to power service management beyond IT

Massey University has chosen Axios Systems’ service management software, assyst, to transform ICT service delivery management to enhance the learning experience for its on-campus and distance-learning communities. 


Massey will improve service management delivery within IT and other departments by accessing assyst via the cloud. The software will be used throughout Massey’s campuses in Palmerston North, Wellington and Auckland.


Focus on Business, an Axios Alliance partner, will support Massey in using assyst to optimise Service Desk operations. 


More than 30,000 students — half of whom are enrolled in distance-learning — and more than 3,500 employees will benefit from assyst’s Service Catalogue and self-service functionality.


From an IT perspective, assyst will help optimise Massey’s:

  • Service level management
  • Incident, knowledge and request management
  • Workflow automation


Dynamic dashboards, using report wizard functionality, will reduce the time required for recording and reporting on KPIs.


Thanks to greater opportunities for collaboration and transparency made possible by assyst, Massey will be better positioned to evaluate and recommend university-wide priorities. 


Acting CIO, Alistair James, said: “We’re very excited about the capability of assyst, and the potential it has to improve outcomes for our internal teams and for our customers.”


Meanwhile, as the first phase of the solution is adopted across the university, secondary plans have been established to enhance the wider service management beyond IT strategy, including the introduction of:

  • Financial and release management
  • Service portfolio management
  • Asset and availability management
  • Demand and capacity management
  • High-level management reporting


Tasos Symeonides, CEO of Axios Systems, said: “Massey is New Zealand’s third university to use assyst service management, alongside the universities of Otago and Canterbury. We are absolutely delighted to partner again with Focus on Business in facilitating a world-class IT experience, and indeed one which will have a positive effect on the learning outcomes for thousands of students at this prestigious university.”


He continued: “Impressively, APAC continues to accelerate as the strongest global market for service management, with 16 percent per annum growth forecasted beyond 2020. We are pleased to enable new innovation for Massey and all our respected customers throughout the region.”