M2 Give Axios A Call For ITSM Solution assyst
Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, announces another new win with M2 Telecommunications Group Limited (“M2”, ASX: MTU). M2, Australia’s largest Network Reseller of retail and wholesale fixed-line, mobile and data telecommunications services, have selected assyst from Axios Systems as the IT Service Management solution of choice.
This deal widens the footprint of Axios Systems in the Asia Pacific market, which is set for strong growth with other new customer acquisitions in 2009. This also deepens Axios Systems strength in the telecommunications sector worldwide, with customers such as Vodafone, BT and Swisscom.
M2 is a fast growing, profitable, full service telecommunications services provider, incorporating Commander and People Telecom. The company required an ITSM solution which could cope with the highly demanding requirements of their rapidly expanding business.
Vaughan Bowen, Managing Director and CEO of M2, stated “The decision to proceed with Axios Systems and the assyst product was made after considerable research into the product. The benefits gained from implementation of the system are expected to be significant and will be seen Group-wide.”
Andros Symeonides, Senior VP Business Development at Axios Systems says, “Working with a fast and dynamic company like M2 plays to the strengths of the Symeonides family owned Axios Systems. We are all very excited to be part of M2 Telecommunications ITSM strategy. My company’s ITSM software solution assyst will enable M2 to support their growth into the future and beyond”.
About Axios Systems
Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.
Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around our market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL® V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies.
Implementing assyst into an organization optimizes IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.
Axios’ Asia Pacific headquarters is in Melbourne, Australia. Our global HQ is Edinburgh, UK with offices across Europe, the Americas and the Middle East. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com.
About M2 Telecommunications Group
Established in 1999, M2 Telecommunications Group Limited (ASX: MTU) is Australia’s largest network independent provider of fixed-line, mobile and data telecommunications services. M2 is headquartered in Melbourne and employs approximately 400 people nationwide. M2 also provides fixed-line and 3G mobile services in New Zealand.
M2 completed the acquisition of selected telecoms business assets of Commander Communications in June 2009, and People Telecom in April 2009. M2 has a proven track record of delivering consistent growth in both revenues and most importantly “bottom line” profit, year-on-year for the last 7 years. In recognition of this significant and consistent growth, M2 was named by Business Review Weekly as one of Australia’s fastest growing companies in 2003, 2004, 2005, 2006 and 2008 and on the Deloitte Technology Fast 50 in 2004, 2005 and 2008.