Louisville Jefferson Metro rolls out IT Service Management solution, assyst, to support 6,000 end users across 46 agencies

Louisville Jefferson Metro rolls out IT Service Management solution, assyst, to support 6,000 end users across 46 agencies

Axios Systems, one of the world’s leading providers of IT Service Management (ITSM) solutions, announces that Louisville Jefferson Metro has rolled out Axios Systems’ ITIL®-based solution, assyst, to support 6,000 end users across 46 government and quasi-government agencies. 


Louisville Jefferson Metro provides a wide range of services to 700,000 residents in a 386 square mile area of Kentucky. In 2006, the organization embarked on a mission to become more efficient and improve the effectiveness of its IT infrastructure. It began educating its employees on the IT Infrastructure Library (ITIL®), and made a commitment to have 100 percent of its IT team ITIL® Foundation certified. Following the education initiative, the organization realized that it needed to enhance the level of service provided to customers. Therefore, in November 2006, Louisville Jefferson Metro formed a strategic partnership with a software integrator to help with the acquisition and implementation of a new ITSM solution. 


A 12-person selection team was assembled to choose the new ITSM solution, and assyst was deemed as providing the “best value” in comparison to two other short-listed vendors. The selection team determined that assyst was the most effective, both financially and functionally, in regards to Louisville Jefferson Metro’s 200 solution requirements. 


Ross McIntosh, Vice President of Axios in North America comments, “The simplicity of assyst’s single platform is being leveraged well by the team at Louisville Metro. The organization has deployed assyst across 46 different agencies. Even more impressive, this has been done purely through configuration, requiring no customization of the code whatsoever. More and more organizations are moving to consolidate their IT services into a shared Service Desk, and Louisville Metro is a great example of this.” 



About Louisville-Jefferson Metro 


Louisville Metro Government provides a wide range of services to the 700,000 residents who live within the 386 square miles of its community. 

Services the Louisville Metro Government provide include police, EMS and fire protection, garbage collection and recycling, parks, recreation, and road repairs, immunizations and other health services and animal control. The Metro Government is working harder than ever to provide the services and information its community expects. 


About Axios Systems 

Axios Systems is one of the world’s leading providers of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSIP) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. 

Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around a market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including Incident Management, Capacity Management, Problem Management, Change Management, Asset Management, Configuration Management and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (Based on ITIL® V3), in a single, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies. 

Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization. 

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com. 

ITIL® ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.