Latvia's local government gets centralized IT management with the help of Axios Systems
Axios Systems, the leading international IT Service Management (ITSM) company, today announced that it has been chosen as one of the organizations to work with the Latvian Ministry of Regional Development and Local Government (MRDLG) to develop its electronic government infrastructure.
The project is being led by Latvia’s Komerccentrs DATI grupa and will create ten 'centres of municipal IT competencies' (CMITCs) across Latvia as it takes its first steps towards e-government. The aim is to improve ICT infrastructure and knowledge within local authorities, bringing them firmly into the digital age through the provision of broadband, state-of-the-art applications, and e-work capabilities.
The CMITCs are expected to provide the municipalities they serve with a robust ICT infrastructure, first line ICT support, e-services and user training, as well as developing and implementing specific projects related to the development of an Information Society. Axios Systems' award winning ITIL®-based ITSM software, assyst, has been chosen for the implementation of an information management system to help the CMITCs deliver IT service helpdesk and quality management support. Other suppliers will be responsible for the development of overall guidelines, security policies and process management systems to ensure that all aspects of the project are a success.
Aldis Gulbis, Komerccentrs DATI grupa chairman of the board, said:
"The provision of CMITCs is a significant step towards spreading e-government solutions at a regional level, and will at last give municipalities the development, training and support they need to run a strong and cohesive ICT infrastructure. This will allow them to provide faster and higher quality services to citizens, as well as help local authorities make the most effective use of the human and financial resources they have available."
Markos Symeonides, VP Business Development, Axios Systems, said:
"Governments across the world are already seeing the significant benefits afforded by a robust IT infrastructure and the implementation of comprehensive e-services. Front-line IT support is at the heart of maintaining such a system so it is vital that the right helpdesk solution is put in place. We are very proud to be involved in the development of CMITCs in Latvia and are confident that both the government and citizens will reap the rewards of this project on a local, regional and national scale."