Info-Tech Research Group name Axios a 'Champion' in enterprise service desk software
In the crowded and mature IT Service Management (ITSM) market it is challenging to distinguish between the array of technology innovators and those few vendors able to deliver the true innovation which adds direct value to your business.
Differentiation in the ITSM market has moved on significantly from ticket tracking and basic self-service, to the provision of enterprise-wide service which offers cohesive knowledge management, collaboration and features, such as game mechanics, that are laser focused on the business needs.
Info-Tech Research Group, North America's fastest growing full-service IT analyst firm, has unveiled their latest analysis of the ITSM space with the publication of the ‘2015 Enterprise Service Desk Software Vendor Landscape’.
The vendor landscape recognizes Axios Systems as a Champion. Sandi Conrad, Director of Infrastructure Practice at Info-Tech Research Group states, “Axios is focused on innovation, support and the maturation of clients. They should be on the shortlist for any large multi-site organizations that are focused on process improvement and creating an enterprise services model.”
Tasos Symeonides, CEO of Axios Systems said, “Axios has long been recognized as the market innovator. We have been at the forefront of the IT Service Management market since even before the inception of ITIL. Our commitment to investing in R&D has enabled our global clients to keep ahead of the curve and deliver true service to their organizations. This and our passion for delivering excellence is why we have the highest retention rates in the industry.”
About Info-Tech Research Group
With a paid membership of over 30,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a eighteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.
Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.
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