Implementing an IT Service Management Solution Can Save a Business More than $500,000

Implementing an IT Service Management Solution Can Save a Business More than $500,000
21/07/2009

Decreased spending has become essential to many organizations due to the current economic conditions. Many companies are predicting drastic budget cuts over the next few years, with over 54 percent having already experienced budget decreases in 2009. With these cuts, the priorities for the remainder of the year predictably revolve around driving down costs. IT professionals also view operational effectiveness and service quality and availability as becoming extremely important. 

 

With priorities shifting towards cost savings, the benefits of implementing an ITSM solution are invaluable. Because of this, businesses feel that aligning IT departments with overall business goals is extremely important. One-third of individuals surveyed feel their IT department is not aligned appropriately with the goals of the business; therefore, many organizations are now shifting their focus to this important task. 

 

A recent Gartner report, entitled "IT Infrastructure and Operations Leaders Key Initiative: ITIL® and Process Improvement," says, "A cost-effective IT organization is able to do more with less—or at least do more with the same. A streamlined organization enables staff to more easily realign from pure technology roles to business-enablement roles." 

 

Ron Double, CIO of Parkview Health, an Axios customer, acknowledges the importance of this alignment. He says, "...our department is now the support hub for everything that goes on in the organization. IT is now considered a part of the delivery of patient care. We deal specifically with the integration of systems. We are not only support; rather, we have part in everything from the technologies, the applications and the implementation onto support." 

 

Methodology 

Over 250 IT professionals were surveyed at IT industry conferences held in the US during the spring of 2009. 

 

About Axios Systems 

Axios Systems is a leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. 

 

Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems' core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant's PinkVERIFY service as compatible with industry best practices (based on ITIL® V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies. 

 

Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. 

 

Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization. 

 

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios' global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com. 

 

ITIL® ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

 

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