Green light from Pink Elephant as assyst wins ITIL Enhanced status

Green light from Pink Elephant as assyst wins ITIL Enhanced status
09/09/2004

The Axios solution has been found to meet the functional requirements of all seven ITSM support processes covered by the certification scheme. 

 

PinkVerify™ recognizes software tools that have been objectively assessed based on guidance provided by the United Kingdom’s Office of Government Commerce (OGC), and certified by a qualified Pink Elephant IT Service Management Consultant. Tools that are verified in four out of the seven support processes - Incident, Problem, Change and Configuration Management - are certified as ITIL® Service Support compatible. 

 

Tools that are verified for the above four support processes, plus at least one of the remaining three processes – Service Level, Release and Availability Management – are certified as ITIL® Service Support Enhanced. 

 

Axios’ assyst 6.0 underwent the PinkVerify™ assessment and was verified as ITIL® Service Support Enhanced. 

 

“Axios has supported the ITIL® framework for many years,” says David Ratcliffe, President and CEO of Pink Elephant. “We are particularly delighted to acknowledge assyst’s high standards and to confirm that it meets the functional requirements of all seven support processes.” 

 

Earlier this year, Axios Systems (www.axiossystems.com), the leading global Help Desk and IT Service Management vendor, launched assyst 6.0 as the new generation of its core solution, describing it as the most significant product advancement in the company’s 16 year history. 

 

assyst 6.0 features an all new web-based user interface aimed at mobile IT support users, an innovative web-based self-service tool for end-users, and a host of new features aimed at improving the functionality and usability of its integrated service desk suite. 

 

The solution was designed from inception around the ITIL® framework – internationally accepted guidelines for Best Practice in IT Service Management, owned by the OGC. 

 

“Best Practice continues to be at the heart of the company's solutions, with regular enhancements driven to a large extent by our own customers’ feedback,” said Ailsa Symeonides, Sales and Marketing Director of Axios Systems. “It is therefore very gratifying to see our latest version given the stamp of approval for all seven support processes under the prestigious PinkVerify™ program.” 

 

“This provides further confirmation that our solution offers support within the ITIL® framework throughout North America and the rest of the world, and reflects our commitment to Best Practice in everything we do,” she added. 

 

 

Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.

 

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