After thoroughly reviewing the situation, a decision was made to create a formal process pipeline for change management that was traceable, accountable, and aligned with IT leadership goals. Infrastructure components in assyst were then aligned to the new process pipeline so that it could be published to users via the assyst Report Wizard.
Chris Torma, Change Manager for Glacier Bancorp said: “The development and distribution of our Change Management Pipeline report in assyst paved the pathway of access to the process itself for our IT leadership, managers and supervisors at Glacier. The experts in IT, whose input is vital to the success of change management, now have a better means to see the big change picture and can help to make more fully-informed decisions. The tool also further enables the Change Management team to quickly provide valuable support to all customers of our change management process, including our colleagues in IT.
“We are humbled by this recognition from our partners at Axios, and are pleased to know that our work might serve as a model to other Axios customers seeking to use assyst tools to add value to their IT Service Management processes.”
Markos Symeonides, Executive Vice President at Axios Systems, said: “We are incredibly delighted to award Innovation of the Year to Glacier Bancorp. Our colleagues at Glacier are thought leaders in Change Management and many of their assyst peers are exploring ways to follow in their visual process pipeline footsteps.”
About Glacier Bancorp
Glacier Bancorp, Inc. is a bank holding company with assets of $9.12 billion, headquartered in Kalispell, Montana, with operating divisions: Glacier Bank of Kalispell, First Security Bank of Missoula, Valley Bank of Helena, Big Sky Western Bank of Bozeman, Western Security Bank of Billings, First Bank of Montana, Lewistown; Mountain West Bank in Idaho, Utah and Washington; 1st Bank in Wyoming and Utah; Citizens Community Bank of Idaho, Bank of the San Juans in Colorado, First Bank of Wyoming, First State Bank in Wyoming and North Cascades Bank in Washington.
Over the years, Glacier Bancorp has received numerous awards for stability and soundness and has repeatedly ranked among the top 10% in the nation for financial strength.
About Axios Systems
For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) and IT Asset Management (ITAM) solutions that help customers improve not only their infrastructure operations, but also to enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.
Axios’s enterprise ITSM software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization.
assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios was the first technology vendor to achieve this within a single solution.