German deals send Axios into space

German deals send Axios into space

New customers for its award-winning assyst Help Desk and IT Service Management tool include the European Space Agency (ESA), Munich City Council, broadcaster Suedwestrundfunk (SWR) and Germany’s largest savings bank. 


Apart from the UK, Axios has offices in Belgium, France, Germany, the Netherlands, Canada, the USA and Australia. It regards Germany, where it opened an office in Munich in late 1999, as its biggest potential market in Europe. 


Its assyst product allows customers to manage and control effectively their IT systems and assets, log and track incidents, and uncover the causes of underlying problems. This includes Incident, Configuration, Problem and Change Management. 


The 15 member state ESA will use assyst at its European Space Operations Center in Darmstadt which is responsible for controlling satellites in space. 


Munich City Council is due to start using the system early next year in a joint project with Siemens Business Services (SBS), one of the world’s top 10 providers of outsourcing and IT maintenance, SBS is also collaborating with Axios on installing assyst at international industrial pumps manufacturer KSB. It will provide support for 28 KSB sites in Germany and France, including the company’s headquarters in Frankenthal. 


Cologne Savings Bank (Stadtsparkasse Koeln) is the largest community savings bank in Germany, with 1.6 million customers, 131 branches and self-service points, and 18 advice centers. SWR, which runs radio and TV stations in Baden-Wuerttemberg and the Rheinland-Palatinate, is Germany’s second biggest broadcasting organization. It is due to start using assyst in December. 


Ailsa Symeonides, Sales and Marketing Director of Axios Systems, described the new business as “further strong signs of the progress we are making in Europe and firm evidence that investment in our geographical expansion is continuing to pay off. These are all internationally known organizations and we are delighted to have been entrusted with their IT Service Management business.”



Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.