Five goes live with assyst
"We believe in customer lead development," said Tasos Symeonides, Managing Director of Edinburgh-based Axios. “Users’ comments have been a vital part of assyst 5’s development. Customers have been involved throughout the cycle, from generating ideas at our User Group conference to assessing alpha and beta releases."
New features have been added, and functionality and flexibility improved.
Enhancements include greater control over the change process, improved scheduling facilities, and easier asset and configuration management. Graphical impact analysis allows at-a-glance views of relationships and dependencies.
A new module specific to assyst 5 is the management support tool assystINT. This can remain open in the corner of a manager’s screen, giving an up-to-date overview of current events.
"This major new release moves assyst forward to reinforce Axios Systems’ leading presence in the IT Service Management marketplace," Mr Symeonides commented.
Version 5 is Windows 2000 compatible.
assyst is used globally by both private and public sector organizations. Designed for organizations with more than 1,000 PCs, it adheres to the IT Infrastructure Library (ITIL®) framework and the BSI Code of Practice for Effective IT Service Management.
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.