FAA win sends Axios flying higher in America
The FAA is installing Axios’ assyst product on Help Desks in Oklahoma City supporting Desktop Office Automation, Mainframe Host (ICE-MAN), the Office of Information Technology's (AMI's) Systems Management Facility (SMF), and the Department of Transportation’s (DOT) financial accounting package.
The software provides both client and web-based functionality including pagers, PDAs and Blackberries.
Specific capabilities for the FAA are Service Desk, Incident Management, Problem Management, Asset and Configuration Management, Change Management, Service Level Management and metrics, Availability Management, Release Management, Service Continuity Management, Capacity Management, Financial Management and Knowledge tools
Axios Systems’ software will replace three limited capability help desk software packages currently used by AMI's Customer Support Center (CSC). The CSC, which operates 24 hours a day and 365 days a year, supports over 25,000 DOT and FAA users worldwide. The assyst solution will also support the FAA's one-desktop-support consolidation initiative.
Ailsa Symeonides, Sales and Marketing Director of Axios Systems, commented: “This significant new business is further proof that we have really taken off in North America. We are proud to be playing a part in continuing efforts to improve systems supporting the efficiency and safety of civil aviation in the US and are delighted to have the FAA on board our fast growing client list.”
Axios Systems opened an office in the United States in 2001 and now runs its North American operations from Herndon, Virginia. The company also has offices in the UK, Australia, France, Germany, Belgium, the Netherlands, Cyprus, and Canada.
About the FAA
The Federal Aviation Administration (FAA), part of the Department of Transportation, is responsible for the safety of civil aviation in the United States of America.
Its major roles include:
- regulating civil aviation to promote safety
- encouraging and developing civil aeronautics, including new aviation technology
- developing and operating a system of air traffic control and navigation for both civil and military aircraft
- researching and developing the National Airspace System and civil aeronautics
- developing and carrying out programs to control aircraft noise and other environmental effects of civil aviation and regulating U.S. commercial space transportation.
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.