Capita Life and Pensions chooses to implement assyst by Axios Systems to support their multi client IT Service Management provision
Capita Life & Pensions provides outsourcing solutions for life and pensions operations for a number of financial services organizations, including Zurich Financial Services, Lincoln Financial Group, Prudential and The Children’s Mutual. Capita Life & Pensions use assyst as a service management tool to cover various ITIL® disciplines. The deployment of ITIL® best practice, aided by the deployment of ITIL®-based software from Axios Systems, has improved the management of IT resources for Capita Life & Pensions.
Capita selected assyst to enhance their ITSM through the integration of service desk and incident management, problem management, change management, asset and configuration management and service level management processes in a single solution. Capita Life & Pensions will benefit from having a single system to manage multiple clients, whilst providing specific IT services to each client. This will be further expanded as Capita Life & Pensions wins additional customers with variable service requirements.
Matt McCahill, head of IT service management, Capita Life & Pensions, said: “We had a strenuous evaluation criteria of ITSM solutions and we chose Axios Systems because of its existing managed service provider credentials who operate assyst at large-volumes for multiple end-customers from a single system. This coupled with Axios’ flexibility, emphasis on best practice and the fact that all Axios consultants are ITIL® service manager qualified, reinforced our decision”.
Markos Symeonides, VP business development, Axios Systems said: “Managed service providers, including Capita Life & Pensions, are using assyst as a key tool in helping deliver great customer service. Axios has the track-record in providing best practice in the managed services market, proving a lower-risk option with a faster return on investment”.