Axios Systems Strengthens its Presence in the Public Sector with South Yorkshire Police
Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, announces another new win with South Yorkshire Police, the thirteenth largest of the 44 police forces within England, Wales and Northern Ireland with a resident population of 1.2 million.
The deal further deepens Axios’ strength in the UK public sector, in which it already has over 100 customers, including Cumbria Constabulary, Thames Valley Police, West Mercia Constabulary and the Serious Organised Crime Agency (SOCA).
South Yorkshire Police is using Axios’ award winning assyst solution to control over 5000 assets to increase the availability of its services. It intends to use its resources more effectively with assyst and improve its IT performance. The Information Systems Department (ISD) are currently adopting ITIL® practices – a new mandatory requirement from the National Policing Improvement Agency (NPIA) – and are looking to use them to improve efficiency.
Robert Robinson, Communications Manager at South Yorkshire Police says, “With the new NPIA directive in mind we knew that assyst was the best product for our requirements. As well as being fully ITIL® aligned, we were shown by Axios consultants exactly how the solution would work for us. With the comprehensive consulting we received from Axios, we feel like engineers of the system and feel confident about running it ourselves.”
National Policing Improvement Agency (NPIA) – ITIL® Assessment
The National Policing Improvement Agency (NPIA) has emphasised the importance of the issues surrounding governance and best practice standards in IT.
Each constabulary in the UK is now being advised to develop and manage its IT systems in accordance with industry best practices and to deliver business aligned services. The NPIA has chosen ITIL® as the framework for best practice IT Service Management, and from this, the Information Systems Strategy for the Police Service (ISS4PS) has imposed a minimum standard to which all constabularies must reach, based on this framework.
Each constabulary must complete an ITIL® Self Assessment in order to adhere with the NPIAs new guidelines. The aim of this is that once each constabulary is ITIL® aligned they can provide improved IT service provision to their individual areas and work together with other police forces around the UK to share information more efficiently.
Ailsa Symeonides, Sales and Marketing Director at Axios Systems says: “We have a strong track record with more than 100 UK public sector customers and we expect to see more deals coming through, from police forces in particular, across the country as they look to follow the NPIAs ITIL® directive.”
About Axios Systems
Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSIP) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.
Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (Based on ITIL® V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies.
Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com.
ITIL® ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
About South Yorkshire Police
South Yorkshire Police is the Home Office police force responsible for policing South Yorkshire in England, covering around 600 square miles, which is made up of three boroughs; Barnsley, Doncaster and Rotherham, and the City of Sheffield. The force is the thirteenth largest of the 44 forces in England, Wales & Northern Ireland. South Yorkshire is policed by 3,160 officers, 2,500 staff, 245 special constables and more than 350 police community support officers.
The force was formed in 1974, as a merger between Sheffield and Rotherham Constabularies along with part of the West Yorkshire Constabulary area.