Axios Systems recognized in the 2016 Gartner Magic Quadrant for IT Service Support Management Tools

Axios Systems recognized in the 2016 Gartner Magic Quadrant for IT Service Support Management Tools

Axios Systems has been placed in the “Magic Quadrant for IT Service Support Management (ITSSM) Tools” report published by the global industry analyst Gartner1.

With over 450 ITSM vendors offering ITSM products, the ITSSM Magic Quadrant has evaluated the solutions that meet Gartner’s criteria. As stated in the report, “IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This Magic Quadrant research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.”

Throughout 28 years in the marketplace, Axios has led the evolution of service management technology. Axios was the first organization to achieve BS15000 (now ISO 20000) and was the first vendor to introduce gamification. In 2016, Axios became the first organization in the world to achieve accreditation from PinkVERIFY™ for all 16 ITIL® processes within a single solution.

Axios caters to customers at all levels of IT maturity, progressively bringing them up the maturity scale with resources and consultancy targeted to their sector and requirements. Axios’ solution assyst, resolves the key challenge faced by the market, its upgrade process is simple, robust and ensures latest product innovation is accessible.

Tasos Symeonides, CEO of Axios Systems, said: “We’re delighted to be evaluated in the Gartner Magic Quadrant, yet again. Our position at the forefront of the enterprise service management market is a testament to our focus on delivering usable innovation that makes our clients’ workplace more cost effective, more efficient and delivers transformational gains in their IT user satisfaction. Customer success is embedded in our DNA. Our global customer engagement program is relentless, supporting, championing and inspiring our clients to benefit from every aspect of assyst’s enterprise capabilities.”

Access a complimentary copy of the Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools report here.

About the Gartner Magic Quadrant

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1Gartner, Magic Quadrant for IT Service Support Management Tools, Chris Matchett, Katherine Lord and Rich Doheny,24 August 2016