Axios Systems positioned in Magic Quadrant for IT Service Desk

Axios Systems positioned in Magic Quadrant for IT Service Desk
22/06/2006

A total of 8 vendors in the current market space met the assessment criteria this year. Gartner states that those included in the report “had to prove that its products scale to meet the needs of large enterprises. We required vendors to submit 10 references with production systems handling 50,000 or more new tickets (incidents, problems, change requests and service requests) per month on a single server as a sign of enterprise-class scalability and enterprise market acceptance.” * 

 

The report continued: “Vendors that could not prove that their products are scalable enough for large companies are not placed on the Magic Quadrant.” * 

 

Tasos Symeonides, CEO of Axios Systems, commented: “We are delighted to be included in Gartner’s Magic Quadrant. For over 18 years, Axios has been committed to providing Best-Practice based enterprise solutions – we believe this report is confirmation to this and is a great recognition that we share with our customers and partners”. 

 

Axios’ core solution, assyst, was designed from inception around the IT Infrastructure Library (ITIL®) processes and offers a unique lifecycle approach to ITSM through the integration of Help Desk and Incident Management, Problem Management, Change Management, Asset and Configuration Management and Service Level Management processes in a single solution. 

 

The company recently launched the next generation of its enterprise solution. assyst 7 has been developed to meet the demands of today’s enterprise market. As with previous releases, customer feedback has again been a driving force behind the solution enhancements. "A large proportion of the improvements are the result of customer comments and suggestions. This reinforces our commitment to addressing customers' evolving needs and market demands," concluded Tasos Symeonides. 

 

 

*Gartner Research, Inc. "Magic Quadrant for the IT Service Desk, 2006". David Coyle & Kris Brittain, 18th May 2006. 

The Magic Quadrant is copyrighted 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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