Axios Systems To Participate at HDI 2009 Conference & Expo in Las Vegas, April 6-9, 2009

Axios Systems To Participate at HDI 2009 Conference & Expo in Las Vegas, April 6-9, 2009

Axios Systems, one of the world’s leading providers of IT Service Management (ITSM) solutions, will participate as a Premium sponsor at the HDI 2009 Conference & Expo, the leader in IT service and support industry conferences, at the Mandalay Bay Resort in Las Vegas, NV, April 6-9. 


HDI 2009 Conference and Expo is the largest annual event for technical support professionals, attracting over 2,000 attendees. The four day event provides help desk, customer service, and IT support professionals with education, insight, and thought leadership. Seminars, case studies, in-depth round table discussions and workshops are led by industry experts, representatives from top solution providers, and seasoned practitioners. 


Event highlights include: 



Five prominent keynote presenters, including: internationally-known economist Todd Buchholz, Titanic discoverer Robert Ballard, Ph.D, best-selling author Patricia Russell McCloud, teamwork and life coach Ken Carter, and CEO Daniel Burrus.

15 in-depth, pre-conference workshops, focused on key industry topics including ITIL®® and HDI certification training and testing.

100+ conference sessions in nine tracks focusing on internal and external technical service and support issues, support operations management, ITIL®®, customer service, metrics and measurements, new tools and technologies and more.

Dozens of knowledgeable and dynamic speakers and practitioners.

An Expo Hall showcasing 100+ vendors featuring new products and services.


Ross McIntosh, Vice President of North America, Axios Systems says “We are looking forward to the annual HDI Conference and the opportunity to share success stories of our customers who are using assyst to harness sustained cost savings and service improvements. Businesses are exerting additional pressure on IT departments to 'do more with less' and ensure corporate compliance. Key to achieving this is strategic and well-designed ITSM. We expect to speak with attendees about ways we can help their organizations succeed in improving service value and lowering TCO.” 

It is now imperative to deliver value-driven service, and support the business’ objectives of growth through innovation, customer retention and efficient delivery of business services and operations. The business “expects” to drive technology and also expects technology to power the business. Strategic ITSM initiatives must deliver, now more than ever, service value with market time agility. 


Michele Hudnall, Global Product Marketing Manger, Axios Systems says, “Service Value Management is becoming an imperative and is based upon agility to change, mitigation of risk and reduction of service impacting events. It relies upon a CMDB that is a Strategic Asset managing services versus just IT ‘things’. Service Value Management is that goal most have been striving for when speaking of business alignment, but just could not put their finger on as the focus of previous ITSM initiatives has been too heavily weighted on the operational process aspect. The challenge is recognizing and delivering upon a ‘service strategy’ based on value of the service to the business, while managing three aspects of the services: Operation, Transformation and Optimization.” 


Visit the Axios stand and learn how Axios partners with customers to deliver Service Value with strategic ITSM initiatives today. 

For additional information about Axios Systems, visit For more information about the HDI 2009 conference and expo, visit 


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About HDI 


HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174. (Think Services and HDI are not affiliated with Customers International Limited or HDI Europe.) 


About Axios Systems 

Axios Systems is one of the world’s leading providers of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSIP) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. 


Benefiting from nearly 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around a market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including Incident Management, Capacity Management, Problem Management, Change Management, Asset Management, Configuration Management and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (Based on ITIL® V3), in a single, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies. 


Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization. 


Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: