Axios Systems' Michele Hudnall to speak at itSMF events across the USA in March and April, addressing the attainment of Service Value Management

Axios Systems' Michele Hudnall to speak at itSMF events across the USA in March and April, addressing the attainment of Service Value Management
06/03/2009

Axios Systems, one of the world’s leading providers of IT Service Management (ITSM) solutions, announced today that Michele Hudnall, Axios’ Global Product Marketing Manager, will be speaking at three separate itSMF events in March and April at the Lehigh Delaware Valley, Ohio Valley, and Nashville local chapters. 

 

Hudnall will be speaking on topics including Value-Driven Services and the Configuration Management Database (CMDB). She will discuss how IT organizations need to respond to the conversation change between IT and the Business. It is now imperative to deliver value-driven service, and support the business’ objectives of growth through innovation, customer retention and efficient delivery of business services and operations. The business “expects” to drive technology and also expects technology to power the business. Strategic ITSM initiatives must deliver, now more than ever, service value with market time agility. Market dynamics, conditions and technology are rapidly changing and IT organizations must be able to support this with agility, while mitigating risk. 

 

Hudnall states, “Delivering Service Value requires strong foundations rooted with reliable configuration information and change processes. Service Value Management becomes an imperative and is based upon a CMDB that is a Strategic Asset managing services versus just IT ‘things’. Service Value Management is that goal most have been striving for, but just could not put their finger as the focus of previous ITSM initiatives was too heavily weighted on the operational process aspect. The challenge is recognizing and delivering upon a ‘service strategy’ based on value of the service to the business while managing three aspects of the services: Operation, Transformation and Optimization.” 

 

Hudnall is ITIL®-certified and has been an active member of itSMF USA's advisory board. Prior to taking on her role at Axios, she was the Director of Service Management for Managed Objects, a Senior Research Analyst in the Service Management market for META Group, and finally she was a Product Line Manager with Tivoli Systems for the Service Management offerings (as acquired from Software Artistry). She managed the development of integrated service management solutions, supervised the integration process among development teams after Tivoli acquired Software Artistry and oversaw the development of products with the IBM Global Services delivery teams. Hudnall began her career as an EDS Systems Engineer and Systems Analyst for American United Life Insurance. She has addressed audiences at events for META Group conferences, itSMF USA’s LIGs, itSMF International, the Help Desk Institute and the Service and Support Professionals Association. She is a 1985 graduate of James Madison University with an undergraduate degree in Management Information Systems. 

 

About Axios Systems 

 

Axios Systems is one of the world’s leading providers of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSIP) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. 

Benefiting from 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around a market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including Incident Management, Capacity Management, Problem Management, Change Management, Asset Management, Configuration Management and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (Based on ITIL® V3), in a single, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies. 

Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization. 

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com. 

ITIL® ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. 

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