Axios Systems Launches New Global Services Center
Axios Systems (www.axiossystems.com), the leading international IT Service Management (ITSM) solutions provider, today announced the official launch of its new centralized, global Service Center. Located in new and dedicated premises in Edinburgh, UK, the Service Center will help support the company’s growing customer base 24x7 in their ITSM requirements.
The Service Center will support Axios’ global customer base in the Middle East, Europe, US and Asia-Pac through the utilization of assystNET, the online self-service tool from Axios Systems’ award-winning ITSM software, assyst, which is used by customers to log, monitor and track their IT incidents. This system is a much more productive and efficient way to deal with customers in resolving their ITSM incidents.
Axios Systems has one of the highest levels of customer satisfaction in the ITSM industry. This is a result of the company’s focus on customer services, Best Practice ITSM, a standards based approach (ITIL®) and proven ability to deliver ITSM projects to some of the largest, most demanding and IT intensive organizations in the world.
Tasos Symeonides, CEO of Axios Systems said: “The launch of the new Axios Systems Service Center marks yet another step in our ongoing investment in customer service. Not only was the Axios Service team the first in the world to win the coveted BS 15000 accreditation (now ISO/IEC 20000) for its excellence in Best Practice ITSM, but Axios was also voted the top IT software vendor three times in succession by ITSM customers in the Help Desk Institute survey.”
“The new Service Center is a great addition for the company as we continue our efforts to provide the best service to customers. We pride ourselves on having the best software, services and support offering in the ITSM industry and the new center will only help us stretch the gap further between us and our competitors. Our focus on Best Practice and industry standards across software, services and support means we continue to set the mark for others to follow and why customers benefit from working with Axios.”
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Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.