Axios Systems launches assyst 7.5 for improved ITSM
Axios Systems, the leading international IT Service Management (ITSM) company, today announced assyst 7.5, a significant new version of the award winning ITSM solution. Major enhancements in assyst 7.5 include the enhancement of the Change Management functionality such as conflict detection and resolution, which makes IT organizations aware of where they have conflicting Changes on their infrastructure and enables them to resolve them to minimize business impact. Other key enhancements include those to the Event and Action Management in the assyst Web Client improving accessibility to users.
Axios has again introduced new functionality and updated existing tools based on feedback from customers, advancing its leadership in the delivery on Best Practice and standards-based ITSM solutions. In particular, assyst 7.5 Change Management functionality provides customers with tighter control of the change process, protecting the IT infrastructure from instability and operational failure, as well as providing greater awareness of planned changes across the IT environment for easier management. Highlighting the importance of Change Management on the IT infrastructure and service levels to end-users is the imminent release and deployment of Microsoft Windows Vista across the world.
Tasos Symeonides, CEO, Axios Systems, said: “The release of assyst 7.5 sets us apart from our competitors because we are helping them manage one of the biggest challenges they face today – Change Management. As organizations plan their investments and IT projects, the deployment of Best Practice and standards in ITSM should be a priority in order to support the technology strategy. Deployment of new technologies and solutions such as Microsoft Windows Vista, enterprise applications such SAP or Oracle, or information storage and management systems will impact both IT and end-users. Managing both is a pre-requisite for the successful deployment and adoption of new IT systems and services enterprise-wide. We are providing the framework to manage next generation IT environments with the launch of assyst 7.5.”
Symeonides continued, “It’s also notable that, within assyst 7.5, all change processes and even the most complex of workflows are created using our GUI which requires no scripting, coding or development. It’s extremely user friendly and out-of-the-box. As with all the functionality in assyst, all customizations are maintained on upgrade keeping the transition between versions seamless, easy and cost effective. This keeps the TCO of our ITSM solution low compared to other offerings.”
Axios Systems is on course for 40 per cent revenue growth this year due to high demand for their assyst solution and uptake of ITIL® in the global marketplace. Furthermore, in its commitment to Best Practice in ITSM, Axios Systems recently launched its Best Practice Division. The Division meets the growing demand from organizations around the world to improve their ITSM capabilities and undertakes consulting and training projects to drive the adoption of standards such as ISO/IEC 20000 and Best Practice including ITIL®.
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific. www.axiossystems.com