Axios Systems Included in the SaaS IT Service Management Tools Report
Evaluation of 21 Leading SaaS IT Service Management Vendors
Axios Systems, a leading provider of IT Service Management (ITSM) solutions, today announced it has been included in the “Market Overview: SaaS IT Service Management Tools” report published by independent research firm Forrester Research, Inc.
The Forrester report assesses 21 IT Service Management vendors and segments them by target market as well as level of customer success. Furthermore, the report divides ITSM vendor solutions into three market types: Enterprise (with average number of subscribers greater than 100), Upper Midmarket (having an average number of subscribers between 25 and 99 seats), and Lower Midmarket (having an average subscriber size less than 25). In segmenting the market, Forrester Research placed Axios Systems’ assyst in the Enterprise category.
Forrester lists certain key benefits that SaaS IT Service Management solutions provide: initial lower total cost of ownership, simple implementation, reduced support needs, greater opportunity of use, and higher user satisfaction. To ensure these benefits can be experienced, Forrester suggests that companies focus evaluations in three core areas: support for the most commonly adopted ITSM capabilities, a CMDB, and self-service with or without a service catalog.
“We believe that the inclusion of our solution assyst in the Enterprise category by Forrester is a testament to the value that assyst delivers to global organizations,” said Tasos Symeonides, CEO of Axios Systems. “Our clients choose assyst because of our customer-centered approach and the innovation Axios has brought to the market over the past 25 years. They keep assyst, in part, because it is a solution that is robust enough to support any level of complexity and growth.”
Nilfisk-Advance is an Axios SaaS client that has successfully used assyst to cut costs, improve interaction across their teams and provide better support to its sales subsidiaries. Steen Andersen, Group IT Manager of Nilfisk-Advance, says, “We wanted a modern, web-based tool that aligned with ITIL® V3… The maturity of assyst makes it more trustable as a SaaS product.”
Designed for SaaS and on-premise, assyst brings to market the latest in real-time dashboard technology, social IT management, mobility, reporting, and business service support – offering a series of solutions and templates that enable an immediate return in the form of customer satisfaction and cost reduction. assyst also provides integrated functionality to support IT Asset Management (ITAM), governance and standardization within a single, rapidly deployable application.
About Axios Systems
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.
Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.
For more information, please visit our website at www.axiossystems.com
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