Axios Systems included in Gartner Magic Quadrant for IT Service Support Management Tools (ITSSM), 2013

Axios Systems included in Gartner Magic Quadrant for IT Service Support Management Tools (ITSSM), 2013
17/09/2013

Axios Systems (www.axiossystems.com), a pioneer in IT Service Management solutions, announces it has been included in the "Magic Quadrant for IT Service Support Management (ITSSM) Tools" report published by global industry analyst firm Gartner, Inc.

 

The ITSSM Magic Quadrant focuses on 13 enterprise-class vendors that meet Gartner's criteria. The criteria include the vendor's ability, demonstrated through customer references and Gartner client inquiries, to address the needs of enterprise customers seeking functionality for incident, problem, change, release, knowledge, service support analytics, self-service and service-level agreement managementi.

 

"Axios Systems is delighted to be included in the 2013 Gartner ITSSM Magic Quadrant. We believe this recognition validates our ability to deliver scalable, pragmatic solutions that meet our customers' current and future needs," said Tasos Symeonides, CEO of Axios Systems.

 

Designed for SaaS and on-premise, Axios' assyst brings to market the latest in real-time dashboard technology, Social IT management, mobility, reporting, resourcing and forecasting – offering a solution that enables an immediate return in the form of customer satisfaction and cost reduction. assyst also provides integrated functionality to support ITAM governance & standardization, and is leading the IT Resource Performance Management (ITRPM) movement with features such as crowd-sourcing and gamification, within a single, rapidly deployable, solution.

 

About the Magic Quadrant

 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

About Axios Systems

 

For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.

 

Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.

 

An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.

 

For more information, please visit our website at www.axiossystems.com

Press Contact: pr@axiossystems.com

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