Axios Systems Delivers Service Catalogue Solution for New Zealand Department of Conservation.
NZ DOC to implement assyst to optimise business process efficiency and enhance customer service.
Axios Systems, the leading provider of IT Service Management (ITSM) and pioneer in automated ITIL® support, today announced that the New Zealand Department of Conservation (DOC) has selected its assyst enterprise ITSM software solution to optimise business process efficiency, enhance customer service and help reduce the overall costs of support services.
From 1 July 2012 DOC will implement a new organisational structure. Key to this is the centralisation of support functions into shared service centres. Axios assyst Service Catalogue will support the new model - providing a centralised tool for the request and management of a range of support services. These include legal services, geospatial services, payroll, publishing, statutory land management planning, supplier management and scientific support and advice.
DOC is New Zealand's central government organisation responsible for managing conservation of natural and historic heritage. The Department manages approx 30 per cent of New Zealand - approximately 8.5 million hectares of lands, 33 marine reserves and six marine mammal sanctuaries. They provide policy and legal advice to the Minister of Conservation and contribute to whole-of government policy processes.
assyst will coordinate service requests between national office, five service centres and 55 offices located around New Zealand. Around 400 staff will use the system to manage the delivery of services to approximately 1,800 internal staff. The system provides a framework for requesting and managing work, supports standardised support and service delivery and will provide important management information to the organisation.
Axios Systems continues to increase its footprint in New Zealand through its local partnership with Focus on Business, Service Management and CRM solutions provider, allowing the company to deliver its ITSM and SM solutions to a growing number of businesses across multiple industries.
About Axios Systems
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.
Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.
For more information, please visit our website at www.axiossystems.com
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