Axios Systems continues to drive the IT Service Management market as it is recognized as a leader by Independent Research firm
Axios Systems was amongst the select companies that Forrester invited to participate in the report, which evaluated twelve Service Desk Management products from nine vendors over 80 criteria. Based on each of the vendor’s current offerings, future strategy and overall market presence, the report positions Axios Systems as a ‘leader’ in providing “ITIL®-Based Service Desk Management for Larger Enterprises” 2.
The report involved a rigorous evaluation of the strengths and weaknesses of the vendors and their tools and defines those capable of supporting large and/or complex organizations as having the ability to: Support large call volumes, model large and complex workflows, integrate with commonly-found systems and asset management tools and handle the installation and support needs of large, global enterprises.
Commenting in the report’s vendor summary for Axios, Forrester Research Analyst and author of the report, Chip Gliedman, wrote: “With service management as its sole focus and with the ITIL® framework as its architectural model, the company has created a robust tool set that can be implemented out-of-the-box for many organizations.” 1
The report continued: “The vendor is laser-focused around delivering ITIL®-compliant service management tools” 1.
Tasos Symeonides, CEO of Axios Systems, commented: “Axios is proud to be named a leader in the report. Axios is committed to providing Best Practice based ITSM solutions to our customers, this acknowledgement supports this and reinforces our market positioning. This is a great achievement that we share with both our customers and partners”.
Axios’ core solution, assyst, was designed from inception around the ITIL® framework and offers a unique lifecycle approach to ITSM through the integration of all ITIL® processes in one single, out-of-the-box solution.
The consolidation of these processes is a key strength of assyst, which guides users through each process, ensuring a Best Practice implementation every time.
During the evaluation Forrester also spoke to over 30 vendor-supplied reference accounts. The report commented on discussions with a large North American client of Axios’ which was “very impressed with the ability for Axios personnel to support the modeling of a very complex and distributed organization.” 1 The organization in question has 300 software licenses and supports 25,000 employees.
Ranking highest in the report for its incident resolution and reporting capabilities2, assyst’s advanced knowledge base ensures rapid incident resolution thus increasing first time fix rates and therefore ultimately reduces costs.
Analyst Relations Manager at Axios, Neil Whyte, commented: “Increasing demands are being made on IT services by the business. assyst can generate over 100 ITIL®-based out-of-the-box reports as well as adhoc reports, providing both IT and the business with valuable business intelligence”.
The report also highlights assyst’s ability to support international implementations, with Chip Gliedman commenting: “The offering exhibits top-of-class language support.” 3
assyst is Unicode-compliant and is able support any language. Currently the solution is available in English, French, German, Arabic, Spanish and Dutch.
Axios Systems also recently unveiled its re-branding to further represent the organizations commitment to providing customer focused Best Practice ITSM solutions.
Axios Systems is headquartered in the UK with offices across the Americas, Europe and Asia-Pacific
1 Axios Systems Provides ITIL®-Based Service Desk Management For Larger Enterprises, The Forrester Wave™ Vendor Summary, Q1 2006
2 The Forrester Wave™ Service Desk Management Tools, Q1 2006
3 The Forrester Wave™ Service Desk Management Tools, Q1 2006, Vendor Scorecard: Axios Systems
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.