Axios Systems Becomes Partner of Groundwork Open Source

Axios Systems Becomes Partner of Groundwork Open Source
03/07/2009

Axios Systems, the world's leading provider of IT Service Management (ITSM) solutions, announces its partnership with GroundWork Open Source, the leader in commercial open source systems and network management software. 

 

Axios Systems and GroundWork have partnered to provide the integrated solution, assystMonitor, that can provide end-to-end monitoring of operational infrastructures with full integration to the assyst IT Service Management suite. 

 

assystMonitor can provide complete availability, performance, capacity, utilization and fault information, as well as the full range of hardware and software. assystMonitor can integrate directly with your existing monitoring solutions from HP, IBM, Microsoft and other vendors. 

 

This information is correlated and presented to the assyst IT Service Management suite to allow you to detect, diagnose, isolate and correct events, allowing you to provide effective Operational Support and Analysis (OS&A). 

 

Alan Cooke, Vice President Worldwide Field and Channel Operations at GroundWork Open Source, said, "Axios is a recognized thought leader in IT Service Management and ITIL® Best Practices. The joint solution combines Axios' ITSM expertise with the system management prowess of GroundWork for a powerful option to more expensive alternatives." 

 

Ailsa Symeonides, Sales and Marketing Director at Axios Systems says, "Using GroundWork's monitoring tool, we have created an integrated solution that can help organizations reduce their total cost of ownership (TCO) and measure the performance of applications, giving complete peace of mind and adding value by incorporating monitoring into their ITIL® processes." 

 

About Axios Systems 

 

Axios Systems is the world's leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. 

 

Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems' core solution, assyst, built around our market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL® (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL® processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant's PinkVERIFY service as compatible with industry best practices (Based on ITIL® V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies. 

 

Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization. 

 

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios' global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com. 

 

ITIL® ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. 

 

About GroundWork 

 

San Francisco-based GroundWork Open Source, Inc. (http://www.gwos.com) is the market leader in commercial open source network and systems management software, delivering enterprise-class network, system and application management solutions at a fraction of the cost of proprietary solutions. 

 

GroundWork's best of breed approach gives customers the flexibility to use diverse open source and proprietary technologies together under a unified interface, allowing users to leverage the advantages of open source while simultaneously preserving existing investments in legacy management tools. GroundWork's solutions are in use at organizations like Crocs, National Australia Bank, Siemens, Travel Click and World Bank.

 

 

Author: