Axios Systems Announces Exclusive Webinar “ITIL V3 Chief Architect’s Practical Guide to Leveraging Social Media for IT Operations”
Sharon Taylor, ITIL® Chief Architect and CEO of AGI Aspect Group to discuss social media’s impact on IT Service Management
Axios Systems, the leading provider of IT Service Management (ITSM) and pioneer in automated ITIL® support, today announced the exclusive webinar, “ITIL® V3 Chief Architect’s Practical Guide to Leveraging Social Media for IT Operations,” taking place at two convenient times Tuesday, June 12, at 9:00 a.m. EDT and 12:00 p.m. EDT. Presented by Sharon Taylor, CEO of AGI Aspect Group and chief architect for ITIL® V3, the session will explore the complex ways in which social media is changing the IT landscape and its impact on IT Service Management.
As a long time CEO, Sharon Taylor brings a business background and focus to service management and has used her experience in influencing the future direction of the ITSM industry. Taylor is considered a foremost thought-leader in the ITSM space as she is a Fellow (the highest standing) of the Institute of Service Management and a well-known author and speaker. As the Chief Architect and Chief Examiner for ITIL®, Taylor has authored, co-authored and architected more than 20 books on the topic of service management and is the recipient of the prestigious ITSM Lifetime Achievement Award.
The “ITIL® V3 Chief Architect’s Practical Guide to Leveraging Social Media for IT Operations” session will explore the world of social media through the eyes of a Service Management provider. Taylor will dive into the complex ways in which social media is changing the IT game, particularly its impact on ITSM. Webinar attendees will learn:
- What the growth of social media in business means to ITSM
- How social media is changing the way service providers interact with their customers
- he opportunities social media presents to ITSM providers
- Who: Sharon Taylor, Chief Architect, ITIL® and CEO of AGI Aspect Group
- What: “ITIL® V3 Chief Architect’s Practical Guide to Leveraging Social Media for IT Operations”
- Where: Register here, hashtag #ITSMTalk
- When: Two sessions on Tuesday, June 12, 9:00 a.m. EDT and 12:00 p.m. EDT
Axios Systems was the first ITSM solutions vendor to adopt the ITIL® framework, the most powerful and widely accepted set of guidelines for achieving best practices in IT Service Management. Comprised of a comprehensive framework of approaches for achieving business success, ITIL® helps organizations improve service delivery and reduce the cost of IT operations. Axios pioneered automated ITIL® support with assyst, its award-winning, enterprise ITSM solution that enables better, faster and cheaper delivery and support of IT services.
For more information and to register for this informative webinar, please click here. Attendees are encouraged to live Tweet during the event, leveraging the hashtag #ITSMTalk.
About Axios Systems
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.
Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.
For more information, please visit our website at www.axiossystems.com
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