Axios Systems and GFI Informatique extend assyst offering in France
The partnership agreement will extend assyst’s availability in France where Axios opened an office in 2001.
GFI Informatique said it had chosen assyst to help it respond to the challenges of infrastructure management and would systematically incorporate the solution to complement or replace existing tools.
The French firm’s infrastructure management services include facilities management at customers’ sites, remote management and infrastructure outsourcing at its own centres and global applications outsourcing. In France it also provides secure ISO 9001-certified outsourcing services from centres in Lyon, Nantes and Sophia-Antipolis.
assyst offers a unique life cycle approach to IT Service Management through the integration of all ITIL® (IT Infrastructure Library) Service Management processes in a single application.
GFI, which employs almost 7,000 staff, is a founding member of itSMF France, the French chapter of the independent, international forum for IT Service Management professionals. More than 50 engineers and technicians have been trained and certified in ITIL® Best Practice.
Francis Ronez, Axios Systems’ Vice-President for France, commented: “The creation of a strong alliance with GFI Informatique allows us to develop common objectives for the benefit of all our customers. assyst is ideally suited to implementation of ITIL® structures and improving the quality of service delivery. Our new partner’s adoption of assyst will accelerate and further promote the use of these practices among customers who are keen to respond to changing governance requirements.”
“The integration and internal use of assyst enables our own teams to put into practice what we recommend to our customers,” said Fabrice Krueger, GFI Informatique’s Information Management Offer Manager. “It puts us in a really strong position in this market sector.”
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.