Axios Strengthens Managed Service Provider Offering to Help MSPs Hone Their Execution in Burgeoning but Competitive Market
Axios Systems, one of the world's leading providers of IT Service Management (ITSM) solutions, has strengthened its managed service provider offering by building a team tasked with driving initiatives that support MSPs in pitching for new business and delivering competitive ITSM services based on ITIL® Best Practices, using the company's market leading ITSM solution, assyst.
The investment strategy was validated in November 2008 by the analyst firm Forrester Research, entitled 'The Broad Opportunities In Managed Services', which states, 'Forrester believes that a perfect storm is brewing — technological change, the technology investment cycle, and difficult economics are combining forces to push some types of managed services over the chasm.'
The report continues, 'Managed services providers will have to hone their execution and sales skills to gain share in this burgeoning market,' going on to say, 'Over the next two to five years, there will be a significant need to manage hybrid architectures where some resources are on-site and some are in the network, with the buyer managing some services and the services vendor managing others. Managed services vendors will shift their focus to integrating these hybrid deployments — meaning a focus on integration between managed and non-managed services — often from different solutions providers, which is critical.'
The Forrester Research report finishes by saying, 'Managed services vendors will need to offer these integrations seamlessly, coordinating and cooperating in a variety of different structures with other managed services and solutions providers.'
As such, assyst's strength in integration with third party applications, combined with its robust and scalable multi-tenant architecture, as well as its ease of deployment and seamless upgrade path, makes it a powerful differentiator for MSPs, enabling them to present their clients with the most robust hybrid capabilities.
Gary Reznick, MSP Program Director for North America, a new key member of the Axios team helping MSPs grow their business, says, 'In addition to the need for strong integration capabilities, the MSPs that will win in this market are those that are able to service multiple clients using one system with multi-tenancy capabilities, those that can differentiate themselves in pitches through unparalleled speed to go-live, and those that are able to facilitate the rapidly changing needs of their new and existing clients over time by being agile and flexible.'
Additionally, Reznick highlights that many tenders MSPs are now presented with stipulate that the solution must be ITIL®-based Pink-Verified with the goal of ISO/IEC 20000 in mind. Of all of the major enterprise-level solutions, assyst has the most processes verified, and more importantly in one unified solution.
Reznick, continued, 'I am truly excited about Axios' investment in significantly expanding its North American presence; the Managed Service Provider channel is one of the key growth engines to that success. More CIOs are examining their current ITSM strategies and their alignment to ITIL® best practices. They are also considering alternative solutions such as outsourced managed services and software services to deliver cost reductions and efficiencies. Axios' superior multi-tenant architecture enables Managed Service Providers to deliver superior support to this new type of client. The assyst application and technology is the world's best kept secret, and I look forward to helping expand the company's presence both in the MSP segment and here in North America.'
The report from Forrester, entitled Market Overview: The Broad Opportunities In Managed Services, can be found online.